Sharing is caring!

This post is about Etsy open a case and everything you need to know. 

Etsy is a marketplace for unique, handmade, and vintage items, but sometimes things don’t go as planned during a transaction.

In such situations, you can open a case on Etsy to resolve the issue.

This article will go through all the details you need to know about opening a case on Etsy, when to open a case, and what happens after you open a case.

How Do You Open A Case On Etsy

How to Open a Case on Etsy

1. Log into your Etsy account.
2. Go to your “Purchases and reviews” page.
3. Find the order in question and click “Report a problem”.
4. Select the reason for your case and provide the required information.
5. Etsy will review the information and get back to you with a resolution.

When to Open a Case on Etsy

You can open a case on Etsy for several reasons, including:

• The item you received is not as described.
• The item is damaged.
• You did not receive the item.
• The seller did not respond to your messages.

It is best to open a case as soon as you encounter an issue with your transaction. The longer you wait, the harder it can be to resolve the issue.

What Happens When You Open a Case on Etsy

1. Etsy reviews your case: Etsy will review the information you provided and gather additional information if needed.
2. Resolution offered: Etsy will offer a resolution based on their findings. The resolution can be in the form of a refund, replacement, or some other mutually agreed solution.
3. Case closure: If the resolution is accepted by both parties, the case will be closed. If not, Etsy may escalate the case for further review.

In conclusion, opening a case on Etsy is a simple and straightforward process. By following these steps, you can ensure that your issues are resolved quickly and efficiently.

Just remember to open a case as soon as you encounter an issue, and to provide all the necessary information to help Etsy make a fair resolution.

And if you haven’t already, make sure you check out our FREE resources!

• Follow me on Instagram: @nancybadillo13
• Check out my YouTube HERE for more tips
• Join my FREE Facebook Group Daily Etsy Seller Tips

Rooting for you!

– Nancy

P.S. Have you attended my free masterclass yet to help you scale your Etsy business to the next level with my 4 step framework for a profitable Etsy shop. If not, CLICK HERE to register before seats fill up.

Sharing is caring!