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Etsy Open A Case: Everything You Need To Know

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This post is about Etsy open a case and everything you need to know. 


Etsy is a marketplace for unique, handmade, and vintage items, but sometimes things don’t go as planned during a transaction.

In such situations, you can open a case on Etsy to resolve the issue.

This article will go through all the details you need to know about opening a case on Etsy, when to open a case, and what happens after you open a case.

How Do You Open A Case On Etsy

How to Open a Case on Etsy

  1. Log into your Etsy account.
  2. Go to your “Purchases and reviews” page.
  3. Find the order in question and click “Report a problem”.
  4. Select the reason for your case and provide the required information.
  5. Etsy will review the information and get back to you with a resolution.

When to Open a Case on Etsy

You can open a case on Etsy for several reasons, including:

  • The item you received is not as described.
  • The item is damaged.
  • You did not receive the item.
  • The seller did not respond to your messages.

It is best to open a case as soon as you encounter an issue with your transaction. The longer you wait, the harder it can be to resolve the issue.

What Happens When You Open a Case on Etsy

  1. Etsy reviews your case: Etsy will review the information you provided and gather additional information if needed.
  2. Resolution offered: Etsy will offer a resolution based on their findings. The resolution can be in the form of a refund, replacement, or some other mutually agreed solution.
  3. Case closure: If the resolution is accepted by both parties, the case will be closed. If not, Etsy may escalate the case for further review.

In conclusion, opening a case on Etsy is a simple and straightforward process. By following these steps, you can ensure that your issues are resolved quickly and efficiently.

Just remember to open a case as soon as you encounter an issue, and to provide all the necessary information to help Etsy make a fair resolution.


And if you haven’t already, make sure you check out our FREE resources!

Rooting for you!

– Nancy

P.S. Have you attended my free masterclass yet to help you scale your Etsy business to the next level with my 4 step framework for a profitable Etsy shop. If not, CLICK HERE to register before seats fill up.

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Hi, I'm Nancy.
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I help Etsy sellers turn their passion into profits is a rewarding and fulfilling endeavor. Many sellers have great ideas and the drive to succeed, but they lack the knowledge and experience needed to start, manage, and scale their Etsy businesses effectively. As a business coach, I help Etsy sellers by teaching them the exact steps needed to turn their passion into a full-time income.

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I'm Nancy Badillo

Pizza obsessed, quote slayer, loving mom, and chronic achiever with a deep passion for all things Etsy.